Terms

Terms & Conditions

GENERAL TERMS & CONDITIONS

  1. Seller and Customer: The Seller is Fielding Cottage Limited, registered in England and Wales No.7342392. VAT registration number 977 2868 52 (“Fielding Cottage”, “we” or “us”). These terms and conditions (of which the Privacy and Cookie Policy forms a part) apply to all orders which you, the customer (“you” or “your”) place using this website fieldingcottage.co.uk for items ordered by Internet.
  2. Order Process: Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible and offer an alternative. If the alternative is not suitable then a full refund will be given. We highly recommend you provide us with a correct e-mail address. In this case we will send you an order acknowledgement e-mail. This email does not constitute either a confirmation of the order or acceptance by us of the order. Unless we have notified you that we do not accept your order we will then have entered into a contract, regardless of whether we may have debited your card or sent an acknowledgment e-mail. The contract will be formed at the place of dispatch of the goods, namely the UK.
  3. Pricing: Product prices are displayed in GBP sterling at the price prevailing at the time you place your order and are not inclusive of delivery fees unless otherwise stated. Delivery prices are displayed separately at checkout. Where applicable, Value Added Tax (VAT) is included in prices displayed at www.goat-shed.co.uk  and will be charged at the current rate. Although we try to ensure that all prices on our Website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled. We reserve the right to update prices displayed on the Fielding Cottage Website from time to time.
  4. Payment: Payment for items purchased through www.goat-shed.co.uk will be processed by PayPal. See https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full for details of PayPal’s user agreements, privacy policy and other legal documents. It may also be possible to pay by credit or debit card over the phone. Please call 01603 880685 for more information.
  5. Delivery: Currently orders are by Click and Collect service only.
  6. Cancellation: If you wish to cancel your order, please contact us at sales@fieldingcottage.co.uk or by telephone on 01603 880685 as soon as possible. If your order has already been dispatched, you may return the items to us in accordance with our Returns Policy. If we receive notice of your cancellation in time we will cancel the order and we will process a refund through PayPal.
  7. Returns and Refunds: Returns are accepted only if the goods are damaged. You must inform us within 24 hours from receipt by email or phone. We may request you return the item(s) to us in original, complete and undamaged packaging. If the item has not been returned to us in the original condition, we reserve the right to refuse a refund on the item. In the case of damaged, faulty or goods mistakenly shipped, a receipt for the return postage should be included within the package for the cost to be refunded. To return goods please contact us on sales@fieldingcottage.co.uk. None of the above terms affects your statutory rights if goods are damaged or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.
  8. General: Our cheeses are produced using artisan methods and therefore subject to seasonal availability and changes in shape/ size etc. All measurements and weights are approximate. The reproduction of colours is as accurate as the photographic and production process will allow. If a cheese that has been ordered is unavailable, we will contact you to discuss a replacement. Except in relation to the description of products available for order from the Fielding Cottage website, we do not guarantee and are not responsible for the accuracy of any information provided on the Fielding Cottage website. You may access and use the Fielding Cottage website for your personal, non-commercial use. You may not use the Fielding Cottage website or its contents for any commercial purposes without prior consent from one of the Directors or Fielding Cottage Ltd. The Fielding Cottage website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with the Fielding Cottage website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights. We do not represent or warrant that the material contained in the Fielding Cottage website, any of the functions of the Fielding Cottage website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The Fielding Cottage website is provided “as is”. Accessing the Fielding Cottage website is entirely at your own risk. The Fielding Cottage website may occasionally include links to third party web. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or suppliers, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed. Our liability to you under these terms and conditions will not exceed the total price charged for the items purchased. Nothing in these terms and conditions excludes our liability to you for personal injury or death caused by our negligence. We reserve the right at any time to make changes to this website, these terms and conditions, our Security and Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the Fielding Cottage website or order items from the Fielding Cottage website. Changes which we are required to make by law could apply to orders which you have already made You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use of the Fielding Cottage website, or the use by any other person accessing the Fielding Cottage website using your shopping account and/or your personal information.

Last update: 22 January 2024

EASTER INSTAGRAM GIVEAWAY

INSTAGRAM GIVEAWAY TERMS & CONDITIONS

By entering this giveaway, you are agreeing to the following terms and conditions:

1. This giveaway is open to entries from the UK.

2. Two winners will be chosen at random from the comments on our Instagram post. Each winner will receive a Mini Egg chocolate brownie log, a pack of Mini Egg cookies and a Spring grazing board to enjoy in the kitchen with a friend.

The Spring grazing board is available until Wednesday 30th April; therefore, the winner will need to book and join us in the kitchen before the end of the month. Please note that the grazing board can be adapted for dietary preferences, and intolerances, however in some cases this will not be a ‘like for like’ and the team will offer alternatives where possible – if this is the case, please give us as much notice as possible when booking your table. To see what’s included with the Spring grazing board, head to our kitchen page.

*Drinks, sides and extras not included.

3. Entrants must be 18 and over.

4. The giveaway runs from 9:30am BST 11/04/25 and ends at midnight BST 13/04/25

5. The giveaway will be hosted on our Instagram Page ‘@Goatshed_norfolk’

6. To enter the giveaway on Instagram:

7. Make sure you’re following us ‘@goatshed_norfolk’

-Like the post

-Tag a friend in the post

-Share the post to your stories and don’t forget to tag us ‘@Goatshed_norfolk’. If you have a private account, please ensure you DM us a screenshot of your story share or have story archives turned on.

8. No purchase necessary to enter

9. One entry per comment

10. One winner will be chosen at random from all comments and the winner will be contacted by inbox message from our Instagram account ‘@Goatshed_norfolk’ no later than 9:00am on Monday 14th of April.

Details of the prize winner’s full name and email address will be requested to arrange the collection of the prizes and booking of the table for the Spring grazer. We will never ask you to click any links, send over bank details or share any other personal details or information.

11. This prize in non-refundable, non-negotiable and non-transferable.

12. If the winner does not respond within 24 hours of initial contact, another winner will be chosen randomly from the entries.

13. The prizes are only available for collection from the Goat Shed, Colton Road, NR9 5DJ, and should be collected no later than Monday 21st April.

14. Goat Shed reserve the right to amend or cancel the giveaway at any time without notice.

This giveaway is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram.